RTW Return Policy

Only Ready To Wear (RTW) items can be returned and refunded. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@iron-boots.com. If your return is accepted, you will need to send the original package back, and you are responsible for the shipping. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You can get a full refund as store credit, or cash with a 5% fee for any return / refund, because Paypal / Stripe / Shopify won't return those fees to us. If you want to refund to your original payment method, it may take 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges
The fastest way to ensure you get what you want is to return the item you have as store credit, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any return question at info@iron-boots.com.