All Iron Boots are fully handmade by our bootmaker Kai and 5 teammates together in a small studio at Guangzhou. They are built in handwelt or hand stitchdown, with channelled insole construction, which are stronger and last longer than normal Goodyear welted shoes/boots made by machines. Each pair is 100% hand welted, hand last, hand bottomed, and also hand-sewn outsole stitch.

What's Inside?

OK, let's cut boots in half!

Stitchdown Construction

Handwelt Construction - Welt Fudging

Handwelt Construction - Plain Welt

Brown Guidi Horsebutt (more details to be added)

For size, generally we recommend you pick

• Same size as your US size in most PNW boots, like Red Wing, Wolverine 1000 mile, Whites, Alden, or Viberg
• Half size down your Brannock size
• Half size down from most sneakers, like Nike
• Half size up from your EG's UK size
• Full size up from your CJ / Lobb's UK size

Ready To Wear (RTW) Policy

Only Ready To Wear (RTW) items can be returned and refunded. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@iron-boots.com. If your return is accepted, you will need to send the original package back, and you are responsible for the shipping. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. There will be a 5% fee for any return / refund, unless you want to refund as store credit instead. If you want to refund to your original payment method, it may take 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges
The fastest way to ensure you get what you want is to return the item you have as store credit, and once the return is accepted, make a separate purchase for the new item.

MTO / GMTO / Østmo X Iron Boots Drop Policy

All Made To Order (MTO) items can NOT returnable / refundable, including GMTO orders, Ostmo X Iron Boots orders, Lil Monster orders with customized size. Unfortunately, we cannot accept returns on sale items or gift cards.

For GMTO / Østmo X Iron Boots Drop, orders will be accepted on a first come first serve basis. We will close this out before this leather run out. After they are closed, we generally don't take those orders again. 

7 days cooling off period
If you have ordered a MTO/ GMTO / Østmo X Iron Boots Drop item, you have 7 days after placing the order to change the configuration. You will be responsible for the additional cost on certain configurations. Your order will be locked 7 days after you placed the order, meaning no changes is allowed after that, because your order is put through our production pipeline.

Defects and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Because we are a full hand craft maker, every pair could be slightly different and there are things we won't consider as "defects", including:

1. There could be slightly hand craft marks on the boot, like hammer marks, stitching machine's marks, etc.Those won't be very obvious, and none of those would impact the longevity of the product. 

2. For hand dyed / hand patinated leather, slight color difference among pairs, or inconsistent coloring (like some parts could be darker and some parts could be lighter) on the same pair could happen. It's the nature of hand dye / hand patina

3. For natural color leather, there is a good chance that it will have some dark marks due to our hand dye process. Because we do hand lasting with hammer, and the leather is designed to get dyed so it's very sensitive. The light color would make that more obvious. 

You can always contact us for any return question at info@iron-boots.com.